Terms & Conditions

Terms and Conditions

1. Leasing

          All appliance(s) are the sole property of RentWise. The Rental Agreement is for lease only; the customer will not have ownership of the appliance(s) at any time.  In accordance with the law, appliances cannot be re-leased, sold, given to another person, moved to any other premises, or used for any other purpose but for the customer’s personal use.

2. Minimum rental periods

          The minimum rental period is 12 weeks, after which collection of the appliance(s) can be requested at any time giving one week’s notice.  If the customer returns the appliance(s) before this time they will be required to the remaining balance up to the 12 week agreed period.

3. Applying to lease an appliance

Applications are accepted on-line, or by contacting us by telephone. 

-           An arrangement fee will be payable on or before the day of delivery.

-           If the applicant works full time, they may not require a guarantor, however a credit check will be normally be required. 

-           If the credit check is satisfactory, we will require contact details of a second person whom we can communicate with in the event we are unable to contact the customer.  

-          If the credit check does not meet our criteria, we will require the potential customer to nominate a guarantor, plus a £50 deposit (fully fundable after 6 months). 

• Photo ID - passport or driving licence
• Letter or document showing name and address of customer (e.g. utility bill, tenancy agreement, bank statement)
• Recent payslips
  1. The rental amount and frequency of payment (weekly, fortnightly, twice monthly, 4-weekly or monthly) will be agreed.
  2. Depending on economic conditions, it may be necessary to increase the rental amount(s).
  3. The customer and guarantor (as applicable) will be required to read and agree to the Rental Agreements and Terms and Conditions prior to delivery.
  4. By signing the Rental Agreement, the customer and their guarantor grant us permission to be contacted. The guarantor or second contact will be contacted in the event we are unable to contact the customer.
  5. The Guarantor Agreement is binding until the agreement with the customer ceases and the appliances have been returned and any amounts outstanding have been paid.

4. Rental payments
   1. Standing Order - Rental payments commence immediately following delivery and are calculated on a weekly basis.  Payments by standing order (or Direct Debit) will be required to be set up prior to delivery of an appliance.
   2. Rental payments commence immediately following delivery.  Customers who elect to pay monthly, 4-weekly, bi-monthly or fortnightly will be required to pay upfront by the agreed rental amount, e.g. a customer paying monthly will be required to pay one month upfront. If the customer’s agreed standing order payment date falls after the delivery date, the customer will be required to make payment for the period leading up to the standing order start date.
   3. Monthly, 4-weekly, bi-monthly and fortnightly payments- If a customer elects to pay monthly, 4-weekly, bi-monthly or fortnightly and their agreed standing order payment date starts from the date of delivery, the customer will be required to make payment to cover any rental periods prior to the standing order start date, e.g. if the delivery date is on the 10th day of the month but the customer’s standing order doesn’t commence until the 20th, the customer will be required to make payment to cover the rental up to the 20th, after which the standing order payment is scheduled to commence.
   4. Changing payment frequency - If a customer changes the frequency of their rental payment at any time within their contract e.g. from weekly to monthly, they will be required to amend the standing order for the new amount and make payment to cover any gap in rental periods leading up to the new standing order commencement date. 
   5. Card payments - RentWise may agree to take payments by credit or debit card as necessary.  Although we recommend payments are made by Standing order (or direct debit) where it is not possible for a customer to set up a standing order, we can take regular payments at the customer’s request.  By agreeing to these Terms and conditions customers are giving their permission for RentWise to take card payments.  An administration fee is chargeable per transaction.  If a pre-agreed card payment is declined, an admin charge will be applied.
5. Delivery
   1. The date and time of delivery will be agreed.  If the customer is going to be unavailable they must inform us to request rearrangement.  If the customer is unavailable upon delivery and they have not contacted us to re-arrange an alternative delivery date, a charge may be applied to cover our costs.
   2. If we have been unable to deliver an appliance and we are unable to contact the customer after two attempts, we will cancel the agreement.
6. Missed payments
   1. If at any time a customer is unable to make a payment, they must contact RentWise without delay to avoid any late payment charges.  If the missed payment is due to unforeseen circumstances, an alternative payment date and amount can be agreed.  The customer will be advised that if payment is not made on the agreed date, a charge will be applied to their account.
   2. In the event of a missed payment, if the customer has not contacted us beforehand they will be issued with a reminder to make payment.
   3. If payment is not received, and the customer has not contacted us, a letter will be issued via e-mail and text with a deadline date for payment.  If payment is not received by the deadline, a missed payment charge will be applied.
   4. If payment is still not received and further letters are required, charges will be applied until the amount is settled.
   5. Repairs - Customers will be required to settle any arrears before any repairs can be carried out.  Where the customer is unable to pay the full balance, a payment plan must be agreed prior to a repair. Please refer to Payment Plan section.
   6. Late payment scoring – Each time a late payment letter is generated, a late payment indicator will be added to a customer’s scoring. Depending on the score, a customer’s prospects of leasing additional appliances in the future may be affected and could lead to removal.
   7. Guarantor contact (as applicable) – If after several attempts there has been no response from the customer, the Guarantor, who has accepted liability by signing the guarantor agreement, will be contacted.
   8. Payment plan – If the customer is unable to make payment in full, a payment plan can be arranged.  Please refer to the Payment Plan section.
   9. Depending on previous payment issues, the customer may be advised that if payment is not received, we will arrange for removal of the appliance(s) without further notice.
   10. Customer visit – In the event we are unable to contact a customer or the guarantor/second contact, a home visit may be arranged.  We will advise the customer via letter/e-mail and text giving notice of the date and time 7 days prior to the visit.  If a visit goes ahead and the customer is unavailable, and has not contacted us to rearrange, a charge of £25 will be applied to cover our costs.
   11. If a customer does not respond or make payments after several attempts by us, we will arrange for removal of the appliance(s). The arrears will still be required to be paid.
7. Payment Plan
   1. If the customer is unable to make payment in full, a payment plan can be arranged.  The customer must sign an agreement to confirm adherence to the payment plan.  If the customer defaults on payment whilst on a payment plan removal will be arranged.
   2. Whilst a customer is under a payment plan, minor repairs can be carried out, however, if major work is required the appliance may need to be removed.  Replacement or return of the repaired appliance can be discussed once payments are up to date. 
   3. Payment plans are restricted to a maximum of 2 per annum.
8. Removal
   1. If the customer falls behind on payments and the situation remains unresolved, arrangements will be made for the appliance(s) to be removed. By signing the Rental Agreement the customer gives full permission for RentWise to gain access to their property to remove our appliance(s).
   2. If removal is required, we will issue a letter/e-mail and text giving 7 days notice of date and time of removal.  An alternative date must be arranged within 5 working days if this is not suitable, unless a valid reason can be provided to prove unsuitability of the alternative date.  The customer will be advised that if they do not contact us and we call to remove the appliance(s), a charge of £25 will be applied to their account.
   3. Removal will go ahead unless the customer contacts us to resolve the payment situation. 
   4. The condition of the appliance(s) will be inspected following removal.  Normal wear and tear of the appliances will be acceptable, however damaged appliances whilst in the care of the customer may be chargeable.
   5. In the event we are unable to retrieve our appliances, a charge of £25 will applied to cover our costs.  The value of the appliances will be ascertained and added to the balance owing.  Further action will be taken to recuperate our loss including legal action, which will result in further administrative and court fees. 
9. Guarantor Agreement

The Guarantor agreement is binding until the contract with the customer ceases and the appliance(s) have been returned and any amounts owing have been paid. 

• 1. Ceasing as guarantor - In the event of a breakdown in the relationship between the guarantor and customer (including illness or death of the guarantor) there are two options:
• It will be the responsibility of the customer to appoint a new guarantor.  The new guarantor must fulfil the requirements laid down in our Terms and Conditions. 
• If an alternative guarantor cannot be appointed the agreement may be terminated and the appliance(s) returned.  Any arrears outstanding will be payable.

10. Care of the appliance(s)

Customers will not mistreat or cause wilful damage to RentWise property.  By signing the Rental Agreement the customer accepts that they will be liable to pay for any damage or loss incurred (either accidental or wilful damage) whilst the appliance is in their care. 

If damage occurs to the appliance(s) whilst in the care of the customer, charges may be applied for repair or replacement of parts.

11. Repairs
    1. Provided rental payments are being paid as per our Terms and Conditions, our customers will never be without an appliance.  We will attend a repair within 48 working hours (excluding bank holidays).  If an appliance cannot be repaired, we will endeavour to exchange the appliance with a similar appliance, however, depending on availability, we cannot guarantee that the replacement will be the same model or size.
    2. If the customer is on a payment plan, minor repairs can be carried out, however, if major work is required the appliance may need to be removed.  Replacement or return of the repaired appliance can be discussed once payments are up to date. 
12. Damage to items of clothing/other items
    1. RentWise is not responsible for damage to clothing or other items, e.g. flooring, caused by appliance malfunction, unless it is clearly proven that the damage is caused by a newly installed appliance.
    2. In the case of cookers, RentWise is not responsible for burnt or spoilt food.
    3. In the case of fridges/fridge-freezers, RentWise is not responsible for defrosted food.
13. Moving address

Customers are required to inform RentWise if they move address.  RentWise will collect and install the appliances at a new address free of charge.

14. Change of customer or guarantor address or contact details

          Customers are required to inform RentWise of any changes in their details, or that of their guarantor/second contact, e.g. change of address, telephone numbers, e-mail addresses.

15. Termination of agreement
    1. Termination by customer

Customers can return the appliances at any time after the initial 12 week minimum rental period.  RentWise will arrange for collection of the appliance(s) on a mutually agreed date/time.  Any outstanding balances will be required to be paid.

1. 2. Termination by RentWise

RentWise reserves the right to terminate our agreement, e.g. due to persistent missed payments or violation of our Terms and Conditions.  Any outstanding balances will be required to be paid.

RentWise reserves the right to terminate our agreement in the event of circumstances outside of our control.

16. Legal action

Appropriate legal action will be taken in the event of theft and/or outstanding arrears.  Legal fees and administrative costs will be incurred by the customer if legal action is deemed necessary.

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